Shipping

SHIPPING POLICY

Effective date: November 02, 2018

 

I will only ship to the address on file. PLEASE VERIFY THAT YOUR ADDRESS IS CORRECT AT CHECKOUT.  I am not responsible for delivery to an incorrect address. Buyer must pay new shipping costs, to reship to a corrected address. The package will be reshipped once it is returned to seller by the USPS. 

I will ship your order through the USPS within 1-3 business days after your payment has been cleared, unless item is made to order. Then shipping timeframes will vary, depending on item. You will be notified with a tracking number once your order has shipped. 

Please message me before purchasing if you would like to upgrade to an expedited shipping service. I wiil adjust shipping costs to reflect your request.

Please contact me to request international shipping. Delivery may take at least 2-8 weeks for international orders, but may take long in some cases. This timeframe may be due to your country's customs. Buyer is responsible for custom duties and fees. Please be aware of these costs before purchasing. Shipping costs will not be refunded if a package is returned because buyer refuses to pay these fees. International orders must contact me within 14 days to request a return. Buyer is responsible for the shipping costs to return an item. 

I cannot guarantee delivery times once I release your package over to the USPS. Refunds will not be given for delays in delivery, especially during peak holiday seasons. Please order early enough, to allow for possible delays. 

I do accept returns, however, please read entire listing description before ordering, to ensure that you understand what you are purchasing. I will be happy to answer any questions you may have for any item listed. Buyer must notify me within 3 days of delivery to request a return. Item must be shipped with tracking number within 7 days of delivery. Buyer is responsible for the shipping costs to return an item. Item returned must be in original unused condition. A refund will be issued (minus original shipping costs, a 10% restocking fee and any loss in value, if item is not in original condition) once the item has been received by seller. All returns are videotaped while opening, to document the status and condition of returned item.

Please contact me immediately if there is significant damage to your order. Damaged items must be reported within 2 days from date of delivery. DO NOT THROW ANYTHING AWAY! You must send me pictures of the packaging as it was received, as well as pictures of the damaged contents inside that packaging within 48 hours of delivery. I do take pictures of your item as it is being packed, as well as a final picture of the package before it is released to the USPS, to keep on file. Damaged item must be returned to seller before a replacement or refund will be issued. Returns must be shipped to seller within 7 days of original delivery date and MUST include a tracking number.  A police report must be filed, if a package is confirmed delivered, but is claimed missing.

****By purchasing from Wicked WInglings LLC, you are agreeing to these shipping terms.