Terms and Conditions

TERMS AND CONDITIONS

Effective date: November 02, 2018

 

*** CHOKING HAZARD*** Due to the fragile nature of my sculptures, Wicked Winglings are not toys and are not intended for young children.

 

*** I choose photos that best represent the color of each product. However, colors may vary slightly than pictured, due to lighting and settings on your screen or monitor.

 

*** You must contact me within 12 hours to cancel your order. Once an item has been shipped, it can not be cancelled.

 

*** I  do accept returns on most items. Returns are not accepted for custom or personalized items. Deposits for custom orders are not refundable, unless cancelled within 12 hours of placing the order. Please read entire listing description before ordering,  to see return allowance. I will be happy to answer any questions you may have for any item listed. Buyer must notify me within 3 days of delivery to request a return. Item must be shipped back in original condition, with a tracking number within 7 days of delivery. Buyer is responsible for the shipping costs to return an item. Item returned must be in original unused condition. A refund will be issued (minus original shipping costs, a 10% restocking fee and any loss in value, if item is not in original condition) once the item has been received by seller. All returns are videotaped while opening, to document the status and condition of returned item.

 

***I package each sculpture individually. Each sculpture is securely packed with polyfil padding to prevent damage.  I take every effort to pack your Wingling as carefully as possible. However, it is possible that a small piece may come loose during shipping. Most times, that piece can be glued back into place without further issues. Please contact me immediately if there is significant damage to your order. Damaged items must be reported within 48 hours of delivery. DO NOT THROW ANYTHING AWAY! You must send me pictures of the packaging as it was received, as well as pictures of the damaged contents inside that packaging within 48 hours of delivery. I do take pictures of your item as it is being packed, as well as a final picture of the package before it is released to the USPS, to keep on file. Damaged item must be returned to seller before a replacement or refund will be issued. Returns must be shipped to seller within 7 days of original delivery date and MUST include a tracking number.  A police report must be filed, if a package is confirmed delivered, but is claimed missing.

 

*** I ship your order through USPS, within 1-3 days after your payment has cleared, unless item is made to order. Made to order timeframes vary, please read full listing description for processing times. You will be notified with a tracking number once your order has shipped. A signature may be required. I cannot control the speed of delivery once I have released your package to the USPS. Expedited delivery is available upon request.

 

*** Terms are subject to change anytime without notice

 

** By placing an order, buyer has agreed to these terms.